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M
MB_James
Inspiring
July 26, 2013
Question

Mac install fail - Installer created via CC Packager

  • July 26, 2013
  • 1 reply
  • 5172 views

Hi guys, after I fixed the windows problem, it seems the Mac CC packager also doesn't want to install.

Mac specs:

- Mountain Lion 10.8.4

- New iMac (the thin one)

- Previously had CS6 installed, ran Adobe Creative Cleaner and also permission repair. Still can't install.

Jul 26 18:03:29 jimmys-imac runner[761]: Administrator authorization granted.
Jul 26 18:03:29 jimmys-imac Installer[746]: ================================================================================
Jul 26 18:03:29 jimmys-imac Installer[746]: User picked Standard Install
Jul 26 18:03:29 jimmys-imac Installer[746]: Choices selected for installation:
Jul 26 18:03:29 jimmys-imac Installer[746]:           Install: "AdobeCC-64bit-June-Mac"
Jul 26 18:03:29 jimmys-imac Installer[746]:                     AdobeCC-64bit-June-Mac_Install.pkg : com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A : 1.0.0.1.0
Jul 26 18:03:29 jimmys-imac Installer[746]: ================================================================================
Jul 26 18:03:29 jimmys-imac Installer[746]: It took 0.00 seconds to summarize the package selections.
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (
              "file://localhost"
          )
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 26 18:03:29 jimmys-imac Installer[746]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg
Jul 26 18:03:29 jimmys-imac Installer[746]: Set authorization level to root for session
Jul 26 18:03:29 jimmys-imac Installer[746]: Will use PK session
Jul 26 18:03:29 jimmys-imac Installer[746]: Starting installation:
Jul 26 18:03:29 jimmys-imac Installer[746]: Configuring volume "Macintosh HD"
Jul 26 18:03:29 jimmys-imac Installer[746]: Preparing disk for local booted install.
Jul 26 18:03:29 jimmys-imac Installer[746]: Free space on "Macintosh HD": 56.28 GB (56279478272 bytes).
Jul 26 18:03:29 jimmys-imac Installer[746]: Create temporary directory "/var/folders/fn/bhbpctr57wzb9yybwq6x0z480000gp/T//Install.746qWSZzl"
Jul 26 18:03:29 jimmys-imac Installer[746]: IFPKInstallElement (1 packages)
Jul 26 18:03:29 jimmys-imac Installer[746]: Using authorization level of root for IFPKInstallElement
Jul 26 18:03:29 jimmys-imac installd[765]: installd: Starting
Jul 26 18:03:29 jimmys-imac installd[765]: installd: uid=0, euid=0
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: ----- Begin install -----
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: packages=(
              "PKJaguarPackage <file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg>"
          )
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: Extracting file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: prevent user idle system sleep
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: suspending backupd
Jul 26 18:03:29 jimmys-imac installd[765]: PackageKit: Executing script "./preinstall" in /Users/jimmy/Downloads/Adobe Packages Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg/Contents/Resources
Jul 26 18:03:29 jimmys-imac install_monitor[770]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : preinstall launched...
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Working directory is /Users/jimmy/Downloads/Adobe Packages Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg/Contents/Resources
Jul 26 18:03:29 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...
Jul 26 18:04:19 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (81)
Jul 26 18:04:19 jimmys-imac installd[765]: ./preinstall: AAMEE Installer : Exit ...
Jul 26 18:04:19 jimmys-imac install_monitor[770]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: releasing backupd
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: allow user idle system sleep
Jul 26 18:04:19 jimmys-imac installd[765]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”." UserInfo=0x7f8851485c50 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”.} {
              NSFilePath = "./preinstall";
              NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobeCC-64bit-June-Mac_Install.pkg\U201d.";
              NSURL = "file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg";
              PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A";
          }
Jul 26 18:04:19 jimmys-imac Installer[746]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”." UserInfo=0x7fdf3c839e50 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Downloads/Adobe%20Packages%20Mac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BA6D202-6418-4058-BB5F-9C6D8512CC0A, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCC-64bit-June-Mac_Install.pkg”.}
Jul 26 18:04:20 jimmys-imac Installer[746]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 26 18:04:20 jimmys-imac Installer[746]: IFDInstallController 3CC15320 state = 7
Jul 26 18:04:20 jimmys-imac Installer[746]: Displaying 'Install Failed' UI.
Jul 26 18:04:20 jimmys-imac Installer[746]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
This topic has been closed for replies.

1 reply

C
Core.Support
Participant
July 27, 2013

I've noticed that any spaces in any pathnames seem to be problematic for the packages resulting from AAME.

Try saving your build (from AAME) not in Downloads/Adobe Packages Mac

but say - for example - AdobePackagesForMac

and then run installer from the command line, ie:

sudo installer -pkg /Users/jimmy/Downloads/AdobePackagesMac/AdobeCC-64bit-June-Mac/Build/AdobeCC-64bit-June-Mac_Install.pkg

and watch the system log (via the Terminal in another window using: syslog -w,  or using the Console app)

and look for any error messages (or success).

M
MB_JamesAuthor
Inspiring
July 29, 2013

Did exactly as you said, not much help tho.... I even created a new package with latest files from Adobe.

Here is the error from console:

29/7/13 10:44:46.279 AM Installer[674]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:44:49.078 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.078 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.103 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.103 AM Installer[674]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

29/7/13 10:44:49.117 AM Installer[674]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:02.930 AM sudo[694]:    jimmy : TTY=ttys000 ; PWD=/Users/jimmy ; USER=root ; COMMAND=/usr/bin/open

29/7/13 10:45:04.120 AM coreaudiod[123]: Disabled automatic stack shots because audio IO is active

29/7/13 10:45:04.290 AM coreaudiod[123]: Enabled automatic stack shots because audio IO is inactive

29/7/13 10:45:09.682 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:11.528 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:45:16.331 AM _securityagent[721]: audit warning: soft /var/audit

29/7/13 10:45:16.332 AM _securityagent[722]: audit warning: allsoft

29/7/13 10:45:16.333 AM _securityagent[723]: audit warning: closefile /var/audit/20130729024356.20130729024516

29/7/13 10:45:16.949 AM coreservicesd[63]: Application App:"Installer" [ 0x0/0xc50c5]  @ 0x0x7fa600c344b0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0xc60c6:) ), so denying.

29/7/13 10:45:16.949 AM WindowServer[74]: [cps/setfront] Failed setting the front application to Installer, psn 0x0-0xc50c5, securitySessionID=0x186a4, err=-13066

29/7/13 10:45:30.536 AM mds[40]: Unable to talk to lsboxd

29/7/13 10:45:33.217 AM mdworker[679]: Unable to talk to lsboxd

29/7/13 10:46:02.375 AM _securityagent[790]: audit warning: soft /var/audit

29/7/13 10:46:02.376 AM _securityagent[791]: audit warning: allsoft

29/7/13 10:46:02.377 AM _securityagent[792]: audit warning: closefile /var/audit/20130729024516.20130729024602

29/7/13 10:46:11.401 AM Installer[699]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

29/7/13 10:46:11.516 AM Installer[699]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

And here from installer:

Jul 29 10:45:11 jimmys-imac Installer[699]: InstallerStatusNotifications plugin loaded

Jul 29 10:45:16 jimmys-imac runner[714]: Administrator authorization granted.

Jul 29 10:45:16 jimmys-imac Installer[699]: ================================================================================

Jul 29 10:45:16 jimmys-imac Installer[699]: User picked Standard Install

Jul 29 10:45:16 jimmys-imac Installer[699]: Choices selected for installation:

Jul 29 10:45:16 jimmys-imac Installer[699]:           Install: "AdobeCCJuly"

Jul 29 10:45:16 jimmys-imac Installer[699]:                     AdobeCCJuly_Install.pkg : com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577 : 1.0.0.1.0

Jul 29 10:45:16 jimmys-imac Installer[699]: ================================================================================

Jul 29 10:45:16 jimmys-imac Installer[699]: It took 0.00 seconds to summarize the package selections.

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

              "file://localhost"

          )

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Jul 29 10:45:17 jimmys-imac Installer[699]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg

Jul 29 10:45:17 jimmys-imac Installer[699]: Set authorization level to root for session

Jul 29 10:45:17 jimmys-imac Installer[699]: Will use PK session

Jul 29 10:45:17 jimmys-imac Installer[699]: Starting installation:

Jul 29 10:45:17 jimmys-imac Installer[699]: Configuring volume "Macintosh HD"

Jul 29 10:45:17 jimmys-imac Installer[699]: Preparing disk for local booted install.

Jul 29 10:45:17 jimmys-imac Installer[699]: Free space on "Macintosh HD": 28.63 GB (28633939968 bytes).

Jul 29 10:45:17 jimmys-imac Installer[699]: Create temporary directory "/var/folders/fn/bhbpctr57wzb9yybwq6x0z480000gp/T//Install.699Mb0nIW"

Jul 29 10:45:17 jimmys-imac Installer[699]: IFPKInstallElement (1 packages)

Jul 29 10:45:17 jimmys-imac Installer[699]: Using authorization level of root for IFPKInstallElement

Jul 29 10:45:17 jimmys-imac installd[724]: installd: Starting

Jul 29 10:45:17 jimmys-imac installd[724]: installd: uid=0, euid=0

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: ----- Begin install -----

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: packages=(

              "PKJaguarPackage <file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg>"

          )

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: Extracting file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: prevent user idle system sleep

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: suspending backupd

Jul 29 10:45:17 jimmys-imac installd[724]: PackageKit: Executing script "./preinstall" in /Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg/Contents/Resources

Jul 29 10:45:17 jimmys-imac install_monitor[729]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : preinstall launched...

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Working directory is /Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg/Contents/Resources

Jul 29 10:45:17 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Launching AdobeDeploymentManager...

Jul 29 10:46:09 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Exit code of AdobeDeploymentManager is (81)

Jul 29 10:46:09 jimmys-imac installd[724]: ./preinstall: AAMEE Installer : Exit ...

Jul 29 10:46:09 jimmys-imac install_monitor[729]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: releasing backupd

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: allow user idle system sleep

Jul 29 10:46:10 jimmys-imac installd[724]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”." UserInfo=0x7f9c83e86ab0 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”.} {

              NSFilePath = "./preinstall";

              NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAdobeCCJuly_Install.pkg\U201d.";

              NSURL = "file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg";

              PKInstallPackageIdentifier = "com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577";

          }

Jul 29 10:46:10 jimmys-imac Installer[699]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”." UserInfo=0x7faf6908c680 {NSFilePath=./preinstall, NSURL=file://localhost/Users/jimmy/Desktop/AdobePackagesJulyFinal/AdobeCCJuly/Build/AdobeCCJuly_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.6708E8A5-737A-48A0-999F-BD2C88149577, NSLocalizedDescription=An error occurred while running scripts from the package “AdobeCCJuly_Install.pkg”.}

Jul 29 10:46:11 jimmys-imac Installer[699]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Jul 29 10:46:11 jimmys-imac Installer[699]: IFDInstallController 69230330 state = 7

Jul 29 10:46:11 jimmys-imac Installer[699]: Displaying 'Install Failed' UI.

Jul 29 10:46:11 jimmys-imac Installer[699]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
July 29, 2013

Please go to Library/Application Support/Adobe/OOBE/PDAp/CCP/Creative cloud Package/ Right Click get info and let us know the version.

Regards,

Romit Sinha

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