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PhilGreenway
Participant
May 10, 2018
Answered

macOS Acrobat Pro DC Build: 18.11.20035.264580 Crashing

  • May 10, 2018
  • 1 reply
  • 1231 views

Hi,

We have a user with Acrobat Pro DC Build: 18.11.20035.264580 that crashes constantly. Is there a fix for this?

Cheers,

Phil Greenway

Senior Systems Support Officer

This topic has been closed for replies.
Correct answer EnterpriseHelp

It's possible you have an older machine with legacy product versions (e.g. ARM seems to be looking for Acrobat 10 and 11). Try uninstalling and cleaning the machine. Also, might want to run the acrocleaner after: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Then reinstall.

1 reply

EnterpriseHelp
EnterpriseHelp
Inspiring
May 10, 2018

The question is a tad vague. We'd need environment details, what workflow is in play during the crash, and logs, etc.

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    PhilGreenwayAuthor
    Participant
    May 10, 2018

    Sure I can get some more details from the user. It's a MacBook Pro (2017) running Sierra 10.12.6. Just waiting for him to come in today, so I can grab some logs.

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