Massive compatibility problem with Microsoft Windows Device Guard Memory integrity

Forum|Forum|2 years ago
August 4, 2023
6 replies
2255 views

Dear community,

we have just encountered a massive problem with the Adobe Creative Cloud Desktop App and Windows Device Guard, Memory integrity to be more specific.

After enabling Memory integrity we had a few devices running into a blank/black boot screen and beeing stuck. It was possible to launch to safe mode but never to boot in normal mode. After a lot of hours invested we finally figured out what all devices had in common -> Creative Cloud Desktop App.

A few more hours later we were able to confirm, that CC App had a problem with Memory integrity or vice versa, if you like.

CC App comes with a driver "PX Engine Device Driver for 64-bit Windows" by "Rovi Corporation" that get's blocked by Windows' Memory integrity. You do receive a notivication when installing CC after Memory integrity had been enabled, also you can't enable Memory integrity if CC is already installed.

If you enable Memory integrity via GPO, though, you don't get any warning but rather affected computer will not boot up anymore. THANK YOU Microsoft for that...

Nevertheless, we would really like to have both. Does anybody have a fix for this problem?

Kind regards

Seb

App installs and updates

This topic has been closed for replies.

A

Alok Kumar22992454uobo

Adobe Employee

Hi @Seb-needs-help , Can you share the command used for deploying enterprise installer.

Bani Verma

Community Manager

Hi there,

As per your questions, it looks like you need help with deployment. Our deployment guide for Admins may provide the assistance you need: https://adobe.ly/41nEMCJ.

Please don’t hesitate to reach out if you need help; we’re here.

Thanks,
^BS

R

Ricardo González

Participant

Tenemos que saber inglés? Como me doy de baja de los servicios de adobe?

Kalvyn Rasquinha

Community Manager

Hi @Seb-needs-help , did you install any other Adobe apps in addition to the Creative Cloud desktop app? "PX Engine Device Driver for 64-bit Windows" is not a driver that is needed for the Creative Cloud desktop app however since it also installs other Adobe apps, it's likely that another app has a dependency.

S

Seb-needs-helpAuthor

Participating Frequently

Hi Kalvyn, we do not have anything else installed. Mentioned driver is included in the enterprise installer from the admin center.I have neither selected any plugin to be installed. Was not able to try the "public" installer yet, I am just not sure if it's suitable for SCCM (unattended parameters)?