Master Collection serial number is 'invalid'

Question

Deploying a lab with aammee. As your client imaging video suggested we created a trial and tried to create a serialization file. Every time I enter the serial number, error says it's invalid. Vendor has confirmed it is the correct number and suggested I contact you. Copying/pasting or typing the number results in same problem. Can you please help asap? We are on deadline.  Tia.

marlinky · Answer

Thank you Karl. I appreciate the response.

I spent 3 hours on the phone with Adobe yesterday before finally finding the problem. I was trying to use aamee with the Master collection DVD. I tried to first create a trial version and it would not accept the serial number. After many attempts, the tech realized we needed the download version for it to work. Downloaded the trial, made a package of it, created the serialization file and used the command at each user's terminal (couldn't get it to work from ARD). After 3 days, 3 hours seeking a solution, it would have been faster to enter the login and serial number at each computer.

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