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goingr46810901
Participant
May 19, 2018
Answered

Membership ended but I still have one

  • May 19, 2018
  • 2 replies
  • 227 views

Hello!

I have a team membership. But for a while I can't really use Adobe CC because it shows me, that my team membership is ended. But I still have one. This problem starts after I updated MacOS.

Thanks for any help!

This topic has been closed for replies.
Correct answer alisterblack

Hi,

Please try the following.

  1. Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

If the problem persists please reach out to our support team Contact Customer Care

2 replies

alisterblack
alisterblackCorrect answer
Inspiring
May 21, 2018

Hi,

Please try the following.

  1. Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

If the problem persists please reach out to our support team Contact Customer Care

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 19, 2018

[ moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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