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Maurice98A5
Participant
October 13, 2023
Answered

Microsoft Azure AD to Adobe Federated directory SSO integration.

  • October 13, 2023
  • 2 replies
  • 614 views

When I switch a user from an Adobe ID to a new Federated ID what Adobe desktop app sign-in issues might they encounter and how can I avoid them?

    This topic has been closed for replies.
    Correct answer Wingkin

    If you have switched them using the Identity Switch CSV and your Admin Console is on Business Storage / Enterprise Storage Model - the user will not experience any downtime.

    However, should the user be logged out for any reason and need to log in again. They need to select their 'Company or School' (Federated ID) account instead of their Personal Account (Adobe ID) as that is where their licenses will be allocated.

    2 replies

    W
    Adobe Employee
    WingkinCorrect answer
    Adobe Employee
    October 16, 2023

    If you have switched them using the Identity Switch CSV and your Admin Console is on Business Storage / Enterprise Storage Model - the user will not experience any downtime.

    However, should the user be logged out for any reason and need to log in again. They need to select their 'Company or School' (Federated ID) account instead of their Personal Account (Adobe ID) as that is where their licenses will be allocated.

    rpandita
    rpandita
    Inspiring
    October 13, 2023

    Hi Maurice98A5

     

    Technically speaking, they should not encounter any issues unless there are specific permissions/GPOs in place.


    However, if your users are facing any issue while login in, we need the specifics of the issue, say a screen grab or a Video demonstrating the issue.

     

    Regards

    Rohit Pandita

    M
    Maurice98A5Author
    Participant
    October 13, 2023

    Will users be prompted to sign-in to their Adobe desktop apps again when they are converted from an Adobe ID to a Federated ID?

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