Microsoft Office 365 SharePoint error message

Forum|Forum|5 years ago
June 24, 2020
5 replies
6511 views

I get this error message intermittently on pdf files I try to open from MSO365 SharePoint, the file is fine on my local drive. Most pdf's open just fine, but occasionally this occurs. I've tried renaming and uploading, but does not work. Anybody?

You may not have permission to access the SharePoint file being used in this workflow.

If you continue to encounter this error, please consider contacting support and referencing session 2e7f2c70-5a1c-4157-b026-26227883bed2.

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Correct answer Daniel5E7D

It might be worth looking at this post: https://community.adobe.com/t5/document-cloud-pdf-services/unable-to-open-pdfs-in-sharepoint-online/m-p/11229481?page=1

It suggests that if the URL file path is more than 248 characters it errors out. I tested a PDF file in the root and it opened fine, then I moved it town a few folder levels and it worked fine. Then I renamed the file and added on more characters and I got the error.

I hope that helps.

J

Justin5C71

Participating Frequently

I have also seen invalid characters cause this issue in the Adobe Document Cloud even if they are valid for the local operating system (OS). For example, using the hash/pound/number sign (#) in the filename will cause this error even though you can download the file from SharePoint and open it in Acrobat Pro or Reader. Removing the offending symbol allows you to open the document.

J

Joyce21823055vnw4

Participant

I am having difficulty opening a PDFin SharePoint using the Adobe Document Cloud. We want to be able to do this so mulitple peole can go in and make comments for edits etc. It works sometimes but most times does not. Does anyone have any solutions for this issue? Thank you!

J

Joyce21823055vnw4

Participant

I get an error message if it won't open. So do many others that we want to review the document.

S

Shawn B.

Participant

We're having the same issue

D

Daniel5E7DCorrect answer

Participating Frequently

It might be worth looking at this post: https://community.adobe.com/t5/document-cloud-pdf-services/unable-to-open-pdfs-in-sharepoint-online/m-p/11229481?page=1

It suggests that if the URL file path is more than 248 characters it errors out. I tested a PDF file in the root and it opened fine, then I moved it town a few folder levels and it worked fine. Then I renamed the file and added on more characters and I got the error.

I hope that helps.

C

christopherr49908305

Participant

I am getting this message quite consistently now. It was working fine for a while. Have you made any headway with support on this issue?

D

Daniel5E7D

Participating Frequently

We've also got the same issue. It was working fine for a few days after install and then all of a sudden it's stopped working for all our users.

There seems to be no way to contact Adobe as you need an Enterprise ID (trying to create one resulted in just a 'personal' ID) and no email/phone number to contact.

We've spoken with Microsoft and they're unable to help as from the O365 side everything looks fine as it does do the redirect to DCS for MS0365.