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kevinmtmt
Participating Frequently
September 9, 2023
Question

Migrate Creative Cloud assets to my new enterprise account

  • September 9, 2023
  • 2 replies
  • 294 views

Hi,

My Adobe account I've been using for several years has just been added to an enterprise organization that will provide my subscription from now.

As I misunderstood what "migrating assets to the enterprise cloud" meant, I chose to keep them on my personal subscription, that I would like to end as I don't need it anymore.

 

To make it more clear, I now have a single e-mail address that is linked to a personal and an enterprise account.

Unfortunatly it seems like I can't manually move the assets (online saved documents like psdc files, adobe fonts, ...) to my enterprise account by sharing them because I'm using the same e-mail address for both.

 

Is there a way to be prompted once again to migrate the assets to my enterprise account? Or a simple way to make the migration again?

 

Thank you

    This topic has been closed for replies.

    2 replies

    K
    kevinmtmtAuthor
    Participating Frequently
    September 13, 2023

    Updating this since the issue hasn't been solved yet, I've contacted the support three times but nobody seemed to understand what it was about.

    Also, I have hundreds of documents so every option that includes copying a sharing link and saving one document at a time is barely an option here.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 13, 2023

    adobe support can't help you or your admin can't help you?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 10, 2023

    https://helpx.adobe.com/enterprise/kb/transfer-assets.html

    K
    kevinmtmtAuthor
    Participating Frequently
    September 10, 2023

    Thank you for your help but as I mentioned, I can't share my documents with myself because both "accounts" are linked to the same e-mail address. When I try it says I "already have the rights".

    I actually have the exact same issue as in this thread (https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/adobe-account-migrated-to-enterprise-but-my-cloud-files-did-not-move-with-it/td-p/13587061), and it seems like it can only be managed by the support

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 10, 2023

    then contact your admin

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