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Inspiring_Dreamer5047
Participant
January 13, 2025
Answered

Migrate users to different Sys Admin in same organization

  • January 13, 2025
  • 2 replies
  • 592 views

I have an Adobe ID and I am the System Administrator. I have 4 Acrobat Pro users that I manage.  There is another user in our organization (same email domain name) that is also a Sys Admin with a few users.  We would like to move all said users to my ID so that I can manage everyone.  The other Sys Admin doesn't want/need to be a Sys Admin anymore.

How do I migrate those users to my ID?

    Correct answer Anshul_Nautiyal

    Hi @Inspiring_Dreamer5047,

    Thank you for reaching out. Based on the information you provided, it appears that you have an active team subscription associated with the Adobe ID used to post your query. Currently, there are only four licenses under this contract.

     

    Could you confirm if the other users you wish to manage are under a different contract or different Adobe Admin Console? If these users are under a different Adobe Admin Console and you want them transferred to your contract, you would need to:

    1. Purchase the required additional licenses.
    2. Remove the users from the other Admin Console by unassigning their licenses and deleting them from the system.
    3. Add the users to your contract or Admin Console and assign them the appropriate licenses.

    Alternatively, if you are not in a renewal window for either contract, I would recommend getting added as an admin on the other contract, which would allow you to manage both Admin Consoles simultaneously. Check out the following document for more guidance. 

     

    Let me know if you need further assistance or clarification.

    Regards,
    ^AN

    2 replies

    I
    Inspiring_Dreamer5047Author
    Participant
    January 27, 2025

    OK thank you, I'll check with Cust Spt.

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    January 13, 2025

    Hi @Inspiring_Dreamer5047,

    Thank you for reaching out. Based on the information you provided, it appears that you have an active team subscription associated with the Adobe ID used to post your query. Currently, there are only four licenses under this contract.

     

    Could you confirm if the other users you wish to manage are under a different contract or different Adobe Admin Console? If these users are under a different Adobe Admin Console and you want them transferred to your contract, you would need to:

    1. Purchase the required additional licenses.
    2. Remove the users from the other Admin Console by unassigning their licenses and deleting them from the system.
    3. Add the users to your contract or Admin Console and assign them the appropriate licenses.

    Alternatively, if you are not in a renewal window for either contract, I would recommend getting added as an admin on the other contract, which would allow you to manage both Admin Consoles simultaneously. Check out the following document for more guidance. 

     

    Let me know if you need further assistance or clarification.

    Regards,
    ^AN

      I
      Inspiring_Dreamer5047Author
      Participant
      January 13, 2025

      Thank you for the quick response.  The other users I wish to migrate are under another account which expires in about 60 days. so I will look at purchasing new licenses for them as that time nears.  I'll check out the document you sent as well.

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      January 13, 2025

      Hi @Inspiring_Dreamer5047,

      Thank you for letting us know. Please don’t hesitate to reach out if you need any additional assistance or have any further queries.

      Regards,
      ^AN

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