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ItsLannotIan
Participant
March 29, 2023
Answered

Migrating Business ID type users to new Organization

  • March 29, 2023
  • 1 reply
  • 995 views

I would like to migrate my users from organization A to another organization B.

I might have the term wrong, but I'm using the word organization here because that's what appear on the drop down in my admin console on the top right corner.

 

I'm the admin on both organizations. All users ID type is Business ID. 

Org A - has VIP membership

Org B - has VIP Select membership

 

Questions:

  1. Reading on the automated asset migration, this only apply for cases from Adobe ID to Enterprise account, am I right? Please correct me if I'm wrong here - what I want to do is to migrate from Business ID to Business ID?
  2. From what I can see so far, the only way is to bulk remove users from Org A and then add them in bulk to Org B. Is there an alternative method to do this?
  3. My other concern is on the assest - namely the files in their Document Cloud. How to migrate the users' asset to the new Org B?

 

Appreaciate any help. Thank you in advance!

This topic has been closed for replies.
Correct answer SuJoshi

@ItsLannotIan As both the consoles are under the Enterprise Storage Model, both the consoles are treated as a separate entity and the storage will remain under the same console. You can add the users under the second console and assign the products however, they have to migrate the cloud assets manually from Console A to Console B or they have to select the correct console/profile name to activate the correct license.

1 reply

Ashish_Harrison
Adobe Employee
Ashish_Harrison
Adobe Employee
March 29, 2023

Hi @ItsLannotIan could you please check if both the organizations are on USM (User Storage Model) or migrated to ESM (Enterprise Storage Model).

FYI: If you can see the Storage tab on your admin console, that means the Admin Console is upgraded to ESM.

Then I can suggest you with next steps.

 

Best,

Regards,Ashish Harrison
I
ItsLannotIanAuthor
Participant
March 29, 2023

Hi @Ashish_Harrison, thank you for the reply.

 

Yes, I can see the Storage tab on my admin console on both Org A and Org B.

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
March 29, 2023

@ItsLannotIan As both the consoles are under the Enterprise Storage Model, both the consoles are treated as a separate entity and the storage will remain under the same console. You can add the users under the second console and assign the products however, they have to migrate the cloud assets manually from Console A to Console B or they have to select the correct console/profile name to activate the correct license.

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