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phillustrator
Participant
September 17, 2021
Question

Migrating CC files and libraries between "business" and "personal" profile

  • September 17, 2021
  • 1 reply
  • 1083 views

Earlier this week, Adobe split everyone's accounts in our organization into a "business" profile and a "personal" profile. Not a big deal, until I realized that Adobe also unilaterally decided that all creative cloud files and libraries should go on the "personal" profile. And it seems the only solution they're offering is "export/download the libraries/files to your desktop; sign out of your personal profile; sign into your business profile; then import/upload." 

 

We're talking about potentially terabytes of data. Surely there's an easier way?

 

(Sharing is not an option, because it looks at the account level, and assumes you already have access.)

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 17, 2021

    Talk to your organization's IT dept. 

    AFAIK, there is no way to combine account assets.

     

    Nancy O'Shea— Product User & Community Expert
    S
    Scherp Online
    Participant
    September 24, 2021

    I'm sorry but I find this unacceptable to be frank. I have started 10 chats already, and I've read multiple chats where this is the answer. This shouldn't be the solution. I have two accounts, one personal and one business. It should not be so difficult for me or you to transfer the files from one to another. The only thing you can tell us is to do it ourselves. Which should not be a problem, if the cloud service isn't so absolutely terrible. You have to click each file one by one and download them. You want to download a folder? Too bad, you can't. I have to download 1000 files manually, and move them into a new folder structure. People pay Adobe a vast sum every month, something this crucial and easy should not be such a hassle. 

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      September 24, 2021
      quote

      I'm sorry but I find this unacceptable...

      ==============

      @Scherp Online 

      I understand your frustration.  But fellow product users can't help you.  We neither work for Adobe nor program the software.

       

      To leave feedback where the product engineers will see it, please go to Adobe UserVoice below.  If your idea is feasible, shared by other users and you make a compelling enough case for it, the product team may add it to their roadmap.

       

      Best of luck.

       

      Nancy O'Shea— Product User & Community Expert
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