Migrating Shared Device Licenses (Educational) to Student Computers

Question

I am having an issue with my access to Adobe Creative Cloud packages and services. Specifically, I have an Educational license that has the full Creative Cloud available across 20 student computers (as well as my own computer). 14 of my student computers work fine, but 6 of them suddenly "lost" their licenses to After Effects, Audition, etc. These computers are all set up the same way and everything is up to date. I am unsure how to fix this issue, aside from having to mirror a "working" computer across to all the ones who aren't. Any help would be appreciated.

alisterblack · Answer

Hi,Have you set up all the machines with your new Shared Device License in the same way? Are users able to sign in on those machines? Create Package​: https://helpx.adobe.com/enterprise/using/create-sdl-packages.html​Migration Guide​: https://helpx.adobe.com/enterprise/kb/migrate-dl-to-sdl.html​FAQs​: https://helpx.adobe.com/en/enterprise/using/sdl-faq.html​Deployment Guide​: https://helpx.adobe.com/enterprise/using/sdl-deployment-guide.html​

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