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Participant
Feb 16, 2023 4:54 PM UTC
Answered

Migrating Users to a new Console Error

We're migrating our users to consolidate our console(s) into one.  We have Federated IDs on both using the same iDP.  When I assign a "Sign" license in the new console and remove the license from the old login to sign stops working.  The users match all details.  Doing a SAML Trace we get provisioning_code: MOVING_BETWEEN_ORGS_NOT_ALLOWED

I can add the license back on the old console and it works again.  I've tried deleting the user from the old console so the account is only in the new but get the same error.

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Ashish_Harrison
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 17, 2023 12:21 AM UTC

Hi @Joshua28442797rn1a please create a case from the admin console and we will connect with you, as we need to archive the old Adobe Sign id and need to provision license on new profile.
Thanks!

Regards,Ashish Harrison

3 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
Feb 17, 2023 12:21 AM UTC

Hi @Joshua28442797rn1a please create a case from the admin console and we will connect with you, as we need to archive the old Adobe Sign id and need to provision license on new profile.
Thanks!

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Regards,Ashish Harrison
Participant
Feb 17, 2023 12:24 AM UTC
CASE ID
E-000848057
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Ashish_Harrison
Adobe Employee
Adobe Employee
Feb 17, 2023 12:30 AM UTC

Acknowledged, the support agent Poo**** will connect with you.

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Regards,Ashish Harrison