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Gerald_K�hrer2649
January 19, 2026
Question

Migration of Lightroom Cloud and Portfolio

  • January 19, 2026
  • 2 replies
  • 94 views

I work in a large company and my email adress got changed (the domain, to be precise) by admin.

 

Also, the adobe license tied to the old mal adress was migrated to the new adress.

 

Unfortunately, all my Lightroom cloud photos have not been transferred and are now gone. Is it possible to get them transferred to the new account? 

 

Besides that, i still access my old portfolio account but  i cannot transfer the pages on it to the new account (everytime I try, it tells me to try again, when I click the link in the confirmation mail).

 

Can an admin probably help with that?

 

thanks!

2 replies

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 20, 2026

Hi @Gerald_K�hrer2649,

Thank you for sharing the details via personal message.

Based on your query, it appears that your IT team assigned you a new email ID and a license was moved to that new account. Since a completely new Adobe ID was created and the license was reassigned, the original cloud data remains associated with the old Adobe ID.

From your message, it seems you may still have access to your old email ID. Could you please try signing in at https://adobe.ly/4qoBbOe and, during sign-in, choose the “School or Work Account” option and use your old email ID? Please confirm whether you are able to see the required files there or whether you can access your business profile. If you are unable to access the data, please ask your administrator to temporarily assign a license to your old email ID so you can verify and retrieve the content.

Regarding the Adobe Portfolio issue, please confirm whether you are trying to migrate from a Personal Profile to a Business Profile, or between different account types. You can also review which migration scenarios are supported here:
https://adobe.ly/3Nm5XJ9

I hope this helps. Please let us know if you need any further assistance.

 

Regards,
^AN

G
Gerald_K�hrer2649Author
January 20, 2026

Hi Anshul,

yes, i have access to the old ID; but when I try to login, i cannot choose the account type as it looks like this:

 

Would it be possible to migrate the content to the new ID if they assign the license temporarily?


Regarding Portfolio, this might be the scenario:


Thanks,

Gerald

 

[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 20, 2026

Hi @Gerald_K�hrer2649,

 

I recommend reaching out to your admin and asking them to temporarily reassign the license to your old email address. Once that’s done, please check whether you’re able to access your files.

Additionally, if your company uses Adobe storage for business, your admin can log in to the Admin Console and navigate to:
Storage → Individual user folders → Inactive users to check for your content.

They can follow this documentation to reclaim assets from an inactive user:
https://adobe.ly/49uDFoj

Please note that Adobe Portfolio cannot be migrated from a Personal Profile to a Business Profile.

Kindly check with your admin and let us know if you need any further assistance.

 

Regards,

^AN

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 19, 2026

Hi @Gerald_K�hrer2649,

Thank you for reaching out and explaining the situation.

When an email domain is changed and the license is reassigned to a new Adobe ID, the data (such as Lightroom cloud photos and Adobe Portfolio content) does not automatically transfer. If a completely new Adobe ID was created and the license was moved, the original cloud data remains associated with the old Adobe ID. 

Regarding your Lightroom cloud photos, if you are still able to sign in to the old account, the recommended approach is to sign in using the old Adobe ID and export or migrate the content from there. You can follow the steps mentioned in this document:
https://adobe.ly/45lv0Ca

For Adobe Portfolio, since you can still access the old account, you can follow the steps outlined here:
https://adobe.ly/3Lz9bsb

 

If you continue to receive the “try again” message when using the confirmation link, please try the following:

Open the confirmation link in a different browser or in an incognito/private window.

Temporarily disable browser extensions, especially security or link-checking tools.

Make sure you are logged into the target (new) account in the same browser before clicking the link.

 

Additionally, could you please confirm the following:

Whether you can still successfully sign in to the old Adobe ID.

Whether this was a domain update on the same account, or a completely new Adobe ID created by your IT team.

Additionally I am unable to see any active license associated with he adobe id you used to post this query, can you provide the email associated with your active subscription. You can send me a personal message for this. Check this doc on how to send personal message:https://adobe.ly/4qxlZP0

Based on this information, I can guide you on the best next steps.

 

Regards,
^AN

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