Missing Apps Pro Plan

Question

I recently purchased the Adobe Creative Cloud plan (Adobe Pro) using my school email (dagiijanchiv.jamts@ocdsb.ca). My agreement states this plan includes 20+ apps, but I currently cannot access them within my account.I suspect the issue may be due to administrative restrictions at my current institution. If this cannot be resolved, I would like to know if it is possible to transfer this subscription to my other school email address (gdagi021@uottawa.ca), which is also a valid educational domain. Please advise on how to activate my full suite of apps or facilitate this account transfer.

Bani Verma · Accepted Answer

Hello @dagiijanchiv_2546,

I have checked your account and found no personal purchased subscription linked to it; however, I can see that your college has assigned you the Creative Cloud All Apps K-12 license. If you encounter any issues accessing the apps, please contact your Administrator for assistance. Information on how to contact your admin, visit: https://adobe.ly/4qGmIgv

I hope this helps.

Thanks,
^BS

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