marined42221335

Participant

Question

Missing folders CC Library

Forum|Forum|3 years ago
December 29, 2022
2 replies
197 views

Hi there, some folders synced in the CC libraries have disappeared mysteriously. All team members checked if we could find them in deleted items but unfortunately, they are not there. It is a big deal cause it's affecting a large piece of work in many departments. Could anyone please give us a hand?

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Kevin Stohlmeyer

Community Expert

Community Expert

Go to Assets.adobe.com do the folders appear on the website?

I've had folders temporarily "disappear" because of delays with syncing larger assets.

Once the assets/folders are synced they "reappear".

Community Expert

Community Expert

if this issue last more than one day (ie, others are seeing this too):

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails for one team member, open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from cc services>