Skip to main content
S
Sean@JeffHaysFilms.com
Participant
October 28, 2019
Answered

Missing Team Projects folder

  • October 28, 2019
  • 1 reply
  • 850 views

Another editor (6 on our team) and I have moved to another workstation and when we open the Team Project the changes we made on the other system are not there. The "Get Latest Changes" is greyed out so we have nothing to update. One forum said change the name of the Team Project folder in Library > Application Support > Adobe > Common... but we do not have a "Team Projects" folder in there. None of our 6 workstations do. Where is this info kept? We are on iMacs all running the latest OS and Premiere CC version.

    This topic has been closed for replies.
    Correct answer Udo Pawlik

    The Team Project Local Hub and Cache files are under the user specific Library and NOT the System Library
    System: [HD]/Library/Application Support/Adobe
    User Specific: [HD]/Users/[userName]/Library/Application Support/Adobe/Common  (hold the Opt key while opening the 'Go' menu in the finder)

    But before you make any changes to the Cache/Database files let me ask you:
    When you have the team Project open and another Collaborator shares changes to the same Team Project, do you see notifications in the 'Creative Cloud' app? If you don't see notifications a restart of the Creative Cloud app may remedy this issue. Close All apps except Creative Cloud > Hit (CMD+Opt+R) to restart the Creative Cloud app > Restart PremierePro

    Best, Udo
    Team Project QE

    1 reply

    Udo Pawlik
    Community Manager
    Udo PawlikCommunity ManagerCorrect answer
    Community Manager
    October 29, 2019

    The Team Project Local Hub and Cache files are under the user specific Library and NOT the System Library
    System: [HD]/Library/Application Support/Adobe
    User Specific: [HD]/Users/[userName]/Library/Application Support/Adobe/Common  (hold the Opt key while opening the 'Go' menu in the finder)

    But before you make any changes to the Cache/Database files let me ask you:
    When you have the team Project open and another Collaborator shares changes to the same Team Project, do you see notifications in the 'Creative Cloud' app? If you don't see notifications a restart of the Creative Cloud app may remedy this issue. Close All apps except Creative Cloud > Hit (CMD+Opt+R) to restart the Creative Cloud app > Restart PremierePro

    Best, Udo
    Team Project QE

    S
    Sean@JeffHaysFilms.comAuthor
    Participant
    October 29, 2019

    Thank you. The "Library" doesn't show unless I use the 'Go' menu option.

    I'll check with the others to see if notifications appear with the Creative Cloud app rather than the grey arrows in the bottom of the project window.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices