Our Business have a Creative Cloud Pro plan. From what i've read we should have access to the Non-Adobe Models in the Boards Section. I see the option, it tell me that thew Admin must allow it.
When we go in our Admin Console in the Asset Settings, we don't have the Non-Adobe generative AI models tab.
I don't understand why.
Thanks
HELLO, I sent you a private message with my account information
Hi @eyvesg,
Thank you for your reply. Upon checking, I can confirm that you have an active Teams Creative Cloud All Apps plan associated with the Adobe ID used to post this query, along with an individual Firefly Standard plan. Please note that the Creative Cloud All Apps plan is assigned to your business/work profile, while the Firefly plan is linked to your personal profile. To access these correctly, please select Personal when signing in to your personal profile and Work/School account for your business profile.
Additionally, please be aware that you cannot use both profiles (personal and business) simultaneously on the same device. Since your Creative Cloud All Apps plan is tied to your business profile, any additional apps or plans should be purchased and assigned through the Admin Console to ensure they are entitled under your business account.
As you have already purchased the Firefly subscription under your personal profile, I recommend canceling this plan and repurchasing it under your business contract via the Admin Console. To cancel your individual subscription, please follow the steps outlined here:
https://adobe.ly/3IAWCev.
Note: When signing in at https://adobe.ly/4o98umO, please choose your Personal profile during the profile chooser step. Once canceled, since you are still within the refund window, the payment for this plan will be refunded. After that, you can purchase and assign the required license under your Teams contract by following the steps in this document:
https://adobe.ly/4o07LVH
In the meantime, as you mentioned you are facing the same issue reported earlier, please try signing into the Firefly app using your Work/School profile. Then, follow the steps mentioned here:
https://adobe.ly/4oajAbk
Once signed in, please check under General settings > Model dropdown menu. Under the Non-Adobe models section, do you see the message stating, “Your admin has turned off non-Adobe models for your organization”? If yes, please share a screenshot for review.
Awaiting your response.
Regards,
^AN
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices