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anned42260122
Participant
December 2, 2024
Answered

modifier un compte utilisateur

  • December 2, 2024
  • 1 reply
  • 161 views

je souhaiterais mettre à jour le nom et l'adresse mail su un compte utilisateurd 'une de nos licences, mais l'import du fichier csv modifié est en "erreur".

cdlt

Catherine

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi @anned42260122,

Thank you for reaching out. Based on your message, it seems you are trying to update the name and email address of a user account for one of your licenses, but the modified CSV file import is failing with an error. To resolve the issue, please follow these steps:

Verify CSV Format: Ensure the CSV file matches Adobe’s required structure and has the correct column headers. Please refer to the following helpx document for the correct format here. 
Check Data Integrity: Remove any blank rows or invalid characters.
Email Formatting: Confirm email addresses match your organization’s convention.
Reattempt Import: Go to Admin Console > Users > Bulk Edit Users to try the import again.

If the issue persists, you can also try clearing your browser cache or using a different browser to upload the CSV. 

Please don't hesitate to reach out if you need any further assistance. I'm here to help.


Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
December 2, 2024

Hi @anned42260122,

Thank you for reaching out. Based on your message, it seems you are trying to update the name and email address of a user account for one of your licenses, but the modified CSV file import is failing with an error. To resolve the issue, please follow these steps:

Verify CSV Format: Ensure the CSV file matches Adobe’s required structure and has the correct column headers. Please refer to the following helpx document for the correct format here. 
Check Data Integrity: Remove any blank rows or invalid characters.
Email Formatting: Confirm email addresses match your organization’s convention.
Reattempt Import: Go to Admin Console > Users > Bulk Edit Users to try the import again.

If the issue persists, you can also try clearing your browser cache or using a different browser to upload the CSV. 

Please don't hesitate to reach out if you need any further assistance. I'm here to help.


Regards,
^AN

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