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anned42260122
Participant
Dec 2, 2024 10:16 AM UTC
Answered

modifier un compte utilisateur

je souhaiterais mettre à jour le nom et l'adresse mail su un compte utilisateurd 'une de nos licences, mais l'import du fichier csv modifié est en "erreur".

cdlt

Catherine

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Anshul_NautiyalCorrect answer
Legend
Dec 2, 2024 10:47 AM UTC

Hi @anned42260122,

Thank you for reaching out. Based on your message, it seems you are trying to update the name and email address of a user account for one of your licenses, but the modified CSV file import is failing with an error. To resolve the issue, please follow these steps:

Verify CSV Format: Ensure the CSV file matches Adobe’s required structure and has the correct column headers. Please refer to the following helpx document for the correct format here. 
Check Data Integrity: Remove any blank rows or invalid characters.
Email Formatting: Confirm email addresses match your organization’s convention.
Reattempt Import: Go to Admin Console > Users > Bulk Edit Users to try the import again.

If the issue persists, you can also try clearing your browser cache or using a different browser to upload the CSV. 

Please don't hesitate to reach out if you need any further assistance. I'm here to help.


Regards,
^AN

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1 reply

Anshul_NautiyalCorrect answer
Legend
Dec 2, 2024 10:47 AM UTC

Hi @anned42260122,

Thank you for reaching out. Based on your message, it seems you are trying to update the name and email address of a user account for one of your licenses, but the modified CSV file import is failing with an error. To resolve the issue, please follow these steps:

Verify CSV Format: Ensure the CSV file matches Adobe’s required structure and has the correct column headers. Please refer to the following helpx document for the correct format here. 
Check Data Integrity: Remove any blank rows or invalid characters.
Email Formatting: Confirm email addresses match your organization’s convention.
Reattempt Import: Go to Admin Console > Users > Bulk Edit Users to try the import again.

If the issue persists, you can also try clearing your browser cache or using a different browser to upload the CSV. 

Please don't hesitate to reach out if you need any further assistance. I'm here to help.


Regards,
^AN

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