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Graphiste_Adalia1180
Participant
September 22, 2025
Question

Mon abonnement supprimé sans demande – plus d’accès à mes logiciels

  • September 22, 2025
  • 1 reply
  • 207 views

Bonjour,

Mon abonnement a été supprimé sans que je ne fasse la moindre demande. Je n’ai plus accès à aucun logiciel et cela m’empêche complètement de travailler.

Je ne trouve aucun moyen de contacter Adobe directement, je tombe systématiquement sur le bot IA et je n’arrive pas à obtenir de l’aide humaine.

Que puis-je faire dans cette situation ? Y a-t-il un moyen concret pour être mis en relation avec un conseiller Adobe afin de réactiver mon abonnement ou au moins comprendre ce qu’il s’est passé ?

Merci d’avance pour votre aide,

 

1 reply

G
Graphiste_Adalia1180Author
Participant
September 22, 2025

Bonjour, réponse au mail d'adobe : 

Vous m'indiquez que je 'nai plus d'adonnement, 

Cependant il y a un bouton vert ici, qui me dit que j'ai encore un abonnement il me semble ? 

 

 

Your users' requests for Tout Creative Cloud could not be fulfilled
Hi Graphiste,

We wanted to let you know that some of your users’ requests for Tout Creative Cloud have not been automatically fulfilled by an established automatic assignment rule because there are currently no licenses available from your organization.

To resolve this issue, you can either purchase more licenses of this product through an existing contract via your Adobe Admin Console or contact your Adobe Sales representative or reseller for assistance. 
 
Users who have been approved for automated access will be provisioned a license automatically once more have been made available with no additional action required by the user or administrators. You can view a list of pending users awaiting access by going to Products > choose the product in question > No Access list.
A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
September 22, 2025

Hi @Graphiste_Adalia1180,

Thanks for reaching out. Upon checking, I can confirm that the Adobe ID used for this query is associated with an active Teams contract. Please note that all licenses under this contract are currently assigned and in use. Could you try accessing the license and let us know if you encounter any issues?

Regards,


^AN

G
Graphiste_Adalia1180Author
Participant
September 22, 2025

Hello,

I confirm that I am signed in with the correct Adobe ID, but it still does not work. I keep receiving this error message: “Cette application est actuellement indisponible – Réessayez plus tard ou contactez votre administrateur informatique pour obtenir de l’aide.”

Could you please check again on your side? At the moment I still cannot access any of the apps.

Thank you,

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