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Participant
January 31, 2023
Question

Moving a group from Enterprise ID to Federation ID ?

  • January 31, 2023
  • 2 replies
  • 354 views

Hello

There is a group setup as Enteprise ID where the domains have been added.
Ideally, we like to utilise OKTA as a single SignOn function.

Guides say that the Feration ID is required to setup SSO and add & link domains.
Now, I have created a test group and wanted to link up the domains but they are already in use.

What is best approach on this?
If I delete the Enteprise ID group folder, will it stop existing users to manually log onto Adobe eSign?

Can somebody assist please?

This topic has been closed for replies.

2 replies

Community Manager
February 3, 2023

@Burim281212649esz If you have already configured a new directory with SSO, you can migrate the domains from Enterprise to Federated Directory however the users will be logged out in this process so I would suggest performing the migration during weekends or after working hours for the least downtime. 

Here is the help document for more details: https://helpx.adobe.com/in/enterprise/using/manage-domains-directories.html

 

I hope that this answers your query.

Kevin Stohlmeyer
Community Expert
Community Expert
January 31, 2023

Hi @Burim281212649esz you should contact Adobe support via the Support tab in your Enterprise portal. They can give you specific direction on best practices for your setup.

Participant
February 1, 2023

Sorry, that support tab took me here.
Also there is no option to get hold of the support directly.

Kevin Stohlmeyer
Community Expert
Community Expert
February 1, 2023

Are you an Admin on the account? Are you Enterprise, Teams or VIP?