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Participant
Jan 31, 2023 4:10 PM UTC
Question

Moving a group from Enterprise ID to Federation ID ?

Hello

There is a group setup as Enteprise ID where the domains have been added.
Ideally, we like to utilise OKTA as a single SignOn function.

Guides say that the Feration ID is required to setup SSO and add & link domains.
Now, I have created a test group and wanted to link up the domains but they are already in use.

What is best approach on this?
If I delete the Enteprise ID group folder, will it stop existing users to manually log onto Adobe eSign?

Can somebody assist please?

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4 replies

Community Manager
Feb 3, 2023 5:34 PM UTC

@Burim281212649esz If you have already configured a new directory with SSO, you can migrate the domains from Enterprise to Federated Directory however the users will be logged out in this process so I would suggest performing the migration during weekends or after working hours for the least downtime. 

Here is the help document for more details: https://helpx.adobe.com/in/enterprise/using/manage-domains-directories.html

 

I hope that this answers your query.

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Kevin Stohlmeyer
Community Expert
Community Expert
Jan 31, 2023 7:02 PM UTC

Hi @Burim281212649esz you should contact Adobe support via the Support tab in your Enterprise portal. They can give you specific direction on best practices for your setup.

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Participant
Feb 1, 2023 7:21 AM UTC

Sorry, that support tab took me here.
Also there is no option to get hold of the support directly.

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Kevin Stohlmeyer
Community Expert
Community Expert
Feb 1, 2023 1:37 PM UTC

Are you an Admin on the account? Are you Enterprise, Teams or VIP?

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