Moving from Share Device licence to User licence

2 replies
824 views
Translate

Hi, we move out from SDL to user licence. All our staff using the same device (previously used SDL).

When sign in, the device still show 'this is share device' and unable to use the app.

New licence purchased and in Adobe console, the user info correct.

We try to uninstall the apps and reinstall with new package - still not working.

Need help.

This topic is closed to new replies. Start a new post to keep the conversation going.

Ashish_HarrisonCorrect answer

Adobe Employee

@Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
Please ensure the user is logged out from the CCD before making changes.

Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

ProgramData Folder is Hidden Folder

Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

Thank you!

Regards,Ashish Harrison

Ashish_HarrisonCorrect answer

Adobe Employee

@Paramasivam35219600al31, to convert the installed SDL package to Named User License, please delete the OperatingConfigs folder from the machine.
Please ensure the user is logged out from the CCD before making changes.

Win C:\\ProgramData\\Adobe\\OperatingConfigs\\"

ProgramData Folder is Hidden Folder

Mac: "/Library/Application Support/Adobe/OperatingConfigs/"

Thank you!

Translate

Regards,Ashish Harrison

P

Paramasivam35219600al31Author

Participant

@Ashish_Harrison tqvm. You have save my time. Thought formating the device is the final solution. But your guide solved the issue we are facing. Have a good day!

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.