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drkstar8219
Participant
June 20, 2016
Answered

Multiple CC Apps Crash / hang on use

  • June 20, 2016
  • 1 reply
  • 1202 views

I have a user on Mac Book Pros, that are having issues with Photoshop, Illustrator, and indesign, InCopy randomly crashing or locking up there systems. We gave  user was given a brand new system with a fresh image and install of CC. Issues are still happening. They happen on random files that are on the network as well as some on the local hard drive. Some times they hang opening a new blank file.

The user now has a

15-inch Retina MacBook Pro (Mid 2015)

CPU 2.5Ghz I7

16GB Ram

Running 10.10.5

All CC apps are up to date. The crash logs seem show for the above programs as well as the CEPHtmlEngine shows up a lot. Below are some of the logs. I can post the full logs if needed. i have dozens of users on similar system using the same files as this users with these issues. At this point I'm at a loss, Since we got her a new system with a fresh install of CC all we bought over was her files. No library or applications files where brought over.

Process:               Adobe InDesign CC 2015 [902]

Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Identifier:            com.adobe.InDesign

Version:               11.3.0.34 (11300)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2015 [902]

User ID:               993574596

Date/Time:             2016-06-14 14:04:03.679 -0500

OS Version:            Mac OS X 10.10.5 (14F1808)

Report Version:        11

Anonymous UUID:        FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2

Time Awake Since Boot: 340 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:

terminating with uncaught exception of type std::logic_error: basic_string::_S_construct NULL not valid

abort() called

------------------------

Process:               CEPHtmlEngine [1284]

Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/CEP/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine

Identifier:            com.adobe.cep.CEPHtmlEngine

Version:               6.1.0.164 (1)

Code Type:             X86-64 (Native)

Parent Process:        Adobe InDesign CC 2015 [1267]

Responsible:           Adobe InDesign CC 2015 [1267]

User ID:               993574596

Date/Time:             2016-06-09 15:11:51.209 -0500

OS Version:            Mac OS X 10.10.5 (14F1808)

Report Version:        11

Anonymous UUID:        FAE5CB3D-7A75-4D0B-5309-0B5DC625F1D2

Time Awake Since Boot: 920 seconds

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000100000018

This topic has been closed for replies.
Correct answer alisterblack

In the Desktop App go to the cog icon>Preferences>General

The Desktop Application should update itself to the latest version automatically, choose 'check for App updates'.


The fix can also be done manually. See the document below.

High CPU usage due to CEPHtmlEngine

1 reply

alisterblack
Inspiring
June 21, 2016

The fix for this issue is included in the Creative Cloud Desktop Application. Please ensure you have installed the current version.

drkstar8219
Participant
June 21, 2016

Is there a location i can see what the newest version of that Creative Cloud Desktop application is? So i can compare?

alisterblack
Inspiring
June 21, 2016

In the Desktop App go to the cog icon>Preferences>General

The Desktop Application should update itself to the latest version automatically, choose 'check for App updates'.