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ansi_0572
Participant
Oct 16, 2024 10:48 AM UTC
Answered

Multiple charges

Hi,

 

I'm admin for company account but we got charge 3 times in n one month for the same service. Need this issue resolved. 

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Anshul_NautiyalCorrect answer
Legend
Oct 16, 2024 1:40 PM UTC

Hi there,

 

Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. To resolve your payment-related issue, I recommend contacting our support team directly. Please log in to the Admin Console, navigate to the Support section, and click on "Start Chat" for immediate assistance.
For detailed guidance on obtaining support for your Teams contract, please refer to the following document: https://adobe.ly/4f0IeHr.

 

Regards,


^AN

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1 reply

Anshul_NautiyalCorrect answer
Legend
Oct 16, 2024 1:40 PM UTC

Hi there,

 

Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. To resolve your payment-related issue, I recommend contacting our support team directly. Please log in to the Admin Console, navigate to the Support section, and click on "Start Chat" for immediate assistance.
For detailed guidance on obtaining support for your Teams contract, please refer to the following document: https://adobe.ly/4f0IeHr.

 

Regards,


^AN

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