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NDiy
Participant
Apr 3, 2023 4:21 AM UTC
Answered

Multiple VIP numbers for One User ID

Hi,

 

Can user assigned with 2 products with 2 different VIP numbers  running the products simultaneously.

Currently, the user need to sign in and out repeatedly when opening one another.

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SuJoshiCorrect answer
Community Manager
Apr 3, 2023 5:24 AM UTC

@NDiy Every console is a separate profile/entity, so the users must select the correct profile to activate the product. Currently, the users can choose and activate one profile at a time on the machine, they have to sign out and log in again to activate the second profile/license on the same device.

 

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2 replies

Jeremy3245065962ro
Participant
Sep 21, 2023 9:26 PM UTC

Can a user that already has (Acrobat Pro DC) via existing VIP also run Creative Cloud on their workstation (using a new VIP)? In other words. Can once user logs in the 1st time to activate, can they use both at the same time?

 

We are an Adobe Reseller Partner. We are in the process of migrating our customers with direct purchse VIP subscriptions to a new VIP via us (as their reseller).

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Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Apr 3, 2023 5:24 AM UTC

@NDiy Every console is a separate profile/entity, so the users must select the correct profile to activate the product. Currently, the users can choose and activate one profile at a time on the machine, they have to sign out and log in again to activate the second profile/license on the same device.

 

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