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NordicUnited
NordicUnited
Participant
February 26, 2026
解決済み

My admin has granted credit request but it never show up on my account

  • February 26, 2026
  • 返信数 1.
  • 44 ビュー

We have a team of about 10 people. The generative credits are up for the month but I need to work now so I sent a credit request via Photoshop and my admin granted it and bought a credit pack but I never get it, it’s been 4 days.

 

From his admin console my account is added to the ones that access the credits or whatever, what do I need to do? I feel Adobe is screwing us over when nothing works and its all very complicated and messy.

    解決に役立った回答 Anshul_Nautiyal

    Hi ​@NordicUnited 
    Thank you for reaching out, and I’m sorry to hear about your experience.

    Upon reviewing the account details, I can see that you have an active Teams subscription associated with the Adobe ID (email) used to post this query. However, it appears that you have only been assigned a Creative Cloud Pro Plus plan by your administrator. This would explain why you are unable to access additional generative credits.

    I recommend contacting your organization’s administrator and requesting that the appropriate license or credits plan be assigned to your Adobe ID  (email) through the Admin Console. They may refer to the following documentation for guidance:
    https://helpx.adobe.com/enterprise/using/assign-licenses-to-teams-users.html

    If your organization has purchased a separate generative credits plan, please ask the administrator to verify whether it is visible in the Admin Console and confirm which users it has been assigned to.

    I hope this clarifies the situation. Please let us know how it goes or if you need any further assistance.

     

    Regards,
    ^AN

    返信数 1

    A
    Community Manager
    Anshul_NautiyalCommunity Manager解決！
    Community Manager
    February 26, 2026

    Hi ​@NordicUnited 
    Thank you for reaching out, and I’m sorry to hear about your experience.

    Upon reviewing the account details, I can see that you have an active Teams subscription associated with the Adobe ID (email) used to post this query. However, it appears that you have only been assigned a Creative Cloud Pro Plus plan by your administrator. This would explain why you are unable to access additional generative credits.

    I recommend contacting your organization’s administrator and requesting that the appropriate license or credits plan be assigned to your Adobe ID  (email) through the Admin Console. They may refer to the following documentation for guidance:
    https://helpx.adobe.com/enterprise/using/assign-licenses-to-teams-users.html

    If your organization has purchased a separate generative credits plan, please ask the administrator to verify whether it is visible in the Admin Console and confirm which users it has been assigned to.

    I hope this clarifies the situation. Please let us know how it goes or if you need any further assistance.

     

    Regards,
    ^AN

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