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P
Pauli27001114fegf
Participant
November 7, 2022
질문

My creative cloud license expired accidentally. Can I get to my files if I buy a new license?

  • November 7, 2022
  • 1 답변
  • 384 조회

My corporate creative cloud license got expired. What happened to my files? I bought new license now. Can I access my old files after I get new license? 

이 주제는 답변이 닫혔습니다.

1 답변

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 7, 2022

files are usually maintained for a limited time.  did you use the same user id to and buy the same license type?

 

https://helpx.adobe.com/enterprise/using/asset-reclamation.html

 

<moved from cc services>

P
Pauli27001114fegf작성자
Participant
November 7, 2022

Yes I use the same user id and same license type. We have corporate license and I was removed from it because I missed a reneval message.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 7, 2022

if you're not the plan admin, contact your plan administrator.

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