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ErrorReceived
Participant
April 8, 2021
Answered

My Enterprise login suddenly stopped working.

  • April 8, 2021
  • 1 reply
  • 1297 views

My Enterprise login suddenly stopped working. Enterprise support sees no account history in the account linked to my email which was been active since 2019. Our organization IT checked and sees an active account listed without any issues.

 

Still after troubleshooting with both Adobe and organization tech support, I'm still receiving this message when I attempt to log in online or in the creative cloud app:

Access Denied

You do not have access to this service.
Contact your IT administrator to gain access, or sign in with an Adobe ID.

This topic has been closed for replies.
Correct answer SuJoshi

I checked the details and the username in the admin console is updated incorrectly. I think you are using some numbers to sign in however they have added your email ID in the username section which is causing the issue. Kindly ask your internal IT team to correct your account details (username) in the Adobe admin console which will fix the issue.

1 reply

S
Community Manager
SuJoshiCommunity Manager
Community Manager
April 9, 2021

Hello,

The enterprise account is created and managed by the organization. You can check this link to troubleshoot the SSO issue: https://helpx.adobe.com/in/enterprise/kb/tshoot-fed-id.html#Error_Access_Denied_logging_in

 

You can share the case number (if you have) so that we can check with the concerned team about the status.

    E
    ErrorReceivedAuthor
    Participant
    April 9, 2021

    Thank you for your help! Case ID: E-000355080

     

    I talked to our organization support and they say all seems normal on their end. They tried removing and reading the Enterprise account without any luck.

     

    I have sent over SAML results to the Adobe Enterprise Support team.

     

    I am using this forum through my personal account as my organization account isn't working at all.

     

    Originally when the issue began, I was able to login but none of our paid apps were showing. Adobe Support told me that they had no account history on file. I've been with this organization as a designer since 2019.

     

    For now I'm using a 7 day free trial to get my work done...

     

    Appreciate any help as this is urgent for my role

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    April 9, 2021

    I checked the details and the username in the admin console is updated incorrectly. I think you are using some numbers to sign in however they have added your email ID in the username section which is causing the issue. Kindly ask your internal IT team to correct your account details (username) in the Adobe admin console which will fix the issue.

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