Skip to main content
Participant
December 2, 2022
Answered

My files are missing

  • December 2, 2022
  • 1 reply
  • 415 views

Hello

I have a huge problem. Enterprise from which I have an adobe plan had troubles and I got cut off from adobe plan and adobe creative cloud. I have the access back but instead of option to log to my personal account and company's account, when I log in it directly logs me in to one account when  I have plan, apps and everythings, but every file I had is gone. I chcecked my desktop folders and everything but none, everything is gone. Is there a way to get my files back? Or only one file which i had only on my adobe creative cloud bc i didint make a desktop copy. It was adobe XD file. 

Thank you for your help

Have a nice day 

This topic has been closed for replies.
Correct answer kglad

any subscription you administer, you control.  if someone else administers, they control.

 

who administers the account with the files tou want to access?

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 2, 2022

any subscription you administer, you control.  if someone else administers, they control.

 

who administers the account with the files tou want to access?

Participant
December 2, 2022

So i need to contact institution bc they have access to these files?

I will contact them tomorrow and update my issue. Thanks !

kglad
Community Expert
Community Expert
December 2, 2022

you're welcome.