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Participant
Feb 29, 2024 9:04 PM UTC
Question

My Illustrator won't install (Team subscription)

My Adobe won't install, its having the same problem, I updated and am running the latest OS, it still won't install for me

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4 replies

Nikhil R Gupta
Legend
Mar 4, 2024 6:43 PM UTC

@Brandon35785383yqyr Could you share the screenshot of the error message?

Also, please share the install logs.

Win: C:\Program Files (x86)\Common Files\Adobe\Installers

macOS: /Library/logs/Adobe/Installers/

Some help articles:

https://helpx.adobe.com/download-install/kb/find-installation-log-files.html

https://youtu.be/wIWvJbqrNpo?feature=shared

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Legend
Mar 3, 2024 3:29 PM UTC

Hi @Brandon35785383yqyr ,

 

Could you share a screenshot of the error you faced during the installation?

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Jeffrey_A_Wright
Legend
Feb 29, 2024 9:18 PM UTC

Brandon, I see that you have a Creative Cloud for Team subscription. I will move this discussion over to the Enterprise & Teams discussion forum. Please still respond with the error you encountered installing Illustrator on your organization's computer. 

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Jeffrey_A_Wright
Legend
Feb 29, 2024 9:15 PM UTC

Brandon, which Adobe application are you trying to install? Do you receive a specific error message?

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