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My IT team cant figure out how to remove the restrictions for Firefly and Photoshop gen ai

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A

AnkitVermaRéponse

Community Manager

Hi @amdaperson

Thanks for the detail and the screenshot. We understand how frustrating this is, especially with your IT team already digging into the network side and still hitting the same wall.

The message you're seeing ("Your system administrator isn't allowing access to this feature right now") points to something different from the Zscaler and network protections your team has been working on. This block is controlled in the Adobe Admin Console at the product profile level, not by network or firewall settings, so removing security protections won't clear it. That's why the Firefly and generative AI features stay blocked even after those changes.

To resolve it, your admin will want to confirm the Adobe Firefly service is turned on for the product profile your account is assigned to. In the Admin Console:

Go to the Products tab and select the relevant product or profile.
Click the View Details icon next to the product profile name.
In the details drawer that opens, turn the Adobe Firefly service on.

Enabling it there restores the generative AI features (including Photoshop's) for everyone assigned to that profile.

Once that's done, sign out and back in to Photoshop and the Creative Cloud desktop app for the change to take effect.

Please give that a try and let us know how it goes, we're happy to help further.

Thanks,
^AV

I

Inspiring_Oceanb43f

Participant

Organizations that block or restrict AI-related applications may need to whitelist Adobe Firefly to allow access. However, any exception should be reviewed and approved in accordance with your organization's AI governance, security, and compliance policies before implementation.

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droopydog500

Community Manager

I moved this to the Enterprise forum which is more likely to have someone who can provide guidance.

droopy

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Adobe Community Expert (not an Adobe employee)

amdapersonAuteur

Participant

Also, there are heavy security restrictions and using Zscaler and all the protections, but they have tried to remove them and I still can’t use Generative AI and Firely because of the restrictions. Any ideas for the IT people (they are not Mac savvy).

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A

AnkitVerma

Réponse

Community Manager

Hi @amdaperson

Thanks for the detail and the screenshot. We understand how frustrating this is, especially with your IT team already digging into the network side and still hitting the same wall.

The message you're seeing ("Your system administrator isn't allowing access to this feature right now") points to something different from the Zscaler and network protections your team has been working on. This block is controlled in the Adobe Admin Console at the product profile level, not by network or firewall settings, so removing security protections won't clear it. That's why the Firefly and generative AI features stay blocked even after those changes.

To resolve it, your admin will want to confirm the Adobe Firefly service is turned on for the product profile your account is assigned to. In the Admin Console:

Go to the Products tab and select the relevant product or profile.
Click the View Details icon next to the product profile name.
In the details drawer that opens, turn the Adobe Firefly service on.

Enabling it there restores the generative AI features (including Photoshop's) for everyone assigned to that profile.

Once that's done, sign out and back in to Photoshop and the Creative Cloud desktop app for the change to take effect.

Please give that a try and let us know how it goes, we're happy to help further.

Thanks,
^AV

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