Skip to main content
M
misti_6205
Participant
September 24, 2024
Answered

My students are only getting the trial versions in Creative Cloud

  • September 24, 2024
  • 1 reply
  • 392 views

My school has bought several license for Creative Cloud. I entered my new students and it is not giving them access to the apps even though it says they have access in my Administration portal. It is only showing trial for them. 

This topic has been closed for replies.
Correct answer Anshul_Nautiyal

Hi there,

 

Sorry to hear that. 

 

Please check if the students are using the correct Adobe/Federated IDs to sign in to the apps, or have them sign out and sign back into the apps and check.

 

Sometimes it can also fail due to a connectivity issue, when the apps are unable to connect to Adobe servers, in that case, I would recommend trying the troubleshooting steps given in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

Let us know if this helps.

 

Thanks,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
September 24, 2024

Hi there,

 

Sorry to hear that. 

 

Please check if the students are using the correct Adobe/Federated IDs to sign in to the apps, or have them sign out and sign back into the apps and check.

 

Sometimes it can also fail due to a connectivity issue, when the apps are unable to connect to Adobe servers, in that case, I would recommend trying the troubleshooting steps given in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

Let us know if this helps.

 

Thanks,
^AN

M
misti_6205Author
Participant
September 30, 2024

So I think the students set up their account as personal instead of business but used their school email. Now it won't let them create another account with that email and I have been unable to locate a way to change the account. Is there a way to delete the account and redo it?

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
September 30, 2024

Hi there,

 

Users may have both a personal and business profile linked to the same email. Ensure students are selecting the correct Business Profile at login if available. If prompted, they should choose between the Personal Profile and Business Profile. For more information, please refer to this article: https://helpx.adobe.com/in/enterprise/kb/enterprise-id-faq.html

 

Thank you.

Regards,

A.N

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices