Need help logging out/in of older adobe apps

Forum|Forum|2 years ago
April 14, 2023
3 replies
1180 views

We have 2 computers still using Mac OS X Lion and and older version of Adobe CC. Our new Enterprise license is requiring that we have users log out and back into their Adobe Suite in order to continue using their appplications. On these 2 computers we can't log out. When selecting Sign Out, it pulls up the Adobe Application Manager in the Dock and the Creative Cloud Sign in/out window appears, but when we try to sign out it says, "Please reconnect to the internet and try again." Both computers do this and both are connected to the internet. I contacted Enterprise support through our Admin Console and they told me to install Adobe Muse and use it to log out/in. If that didn't work they suggested I try these forums and closed my case. However, Muse has been discontinued and the version I was able to find is not supported on Lion. We need to stay on this particular Operating system for about another month due to some other software considerations, but in order to continue using the Adobe products we have to log the users out/in before April 23. So was hoping to find a way to log out/into the Adobe Suite in the meantime as the users need to be able to access the older version of Acobat. Any thoughts? Thanks!

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Nikhil R Gupta

Legend

@bernst@fastline.com You can try the step to Sign out from the Accounts page.

Reference: Deactivate device.

B

bernst@fastline.comAuthor

Known Participant

Thanks! I do have the option to sign them out via the user's account page on the Adobe site. However, if the Mac is unable to connect to the Adobe servers to log out of the applications and it has to be done using the Accounts page, then I'm assuming it won't be able to log them back into the software and we'll still be stuck with an unusable computer.

Kevin Stohlmeyer

Community Expert

Hi @bernst@fastline.com Unfortunately you've put yourself in a bind. Mac OS Lion is over 11 years old - are you certain you are running Creative Cloud on these machines and not CS5.5 or CS6 (Creative Suite)?

B

bernst@fastline.comAuthor

Known Participant

Yes, it is CC. Either the first or second version to be released after CS6. The InDesign version is from January 2014. Yes, we are in a bind as we were stuck using an Acrobat plug-in that only worked with the older software and we couldn't update the OS or Adobe suite. We are looking to change to something different, but are still a month or so out on that. Was hoping there'd be some way around not being able to log in/out on this older version, but sounds like we are stuck. All our other users are more up-to-date, it was just these two that couldn't. Thanks!