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Vieri84
Participant
April 4, 2016
Answered

Need my serial number again, please.

  • April 4, 2016
  • 1 reply
  • 441 views

Back in 2013, I had bought an Adobe CS 6 Master Collection through the film school I was studying in. I had received the serial number to activate all the tools back then on my macbook but for some stupid reason, didn't save it. Now that am out of my school and have re-formatted my Mac due to it having some issues, I need to install all these tools again. Is there any way that I can get my serial number again from adobe? Thanks

    This topic has been closed for replies.
    Correct answer alisterblack

    Did you register your serial number with Adobe at the time?

    Is the number on the box (See below)

    Adobe Student and Teacher edition serial numbers, redemption codes, and product codes

    Failing that we would need a proof of purchase, an order number or something else that could help us locate the order.

    I have searched our database and there is no record of a registration under this email address.

    1 reply

    alisterblack
    Community Manager
    alisterblackCommunity Manager
    Community Manager
    April 5, 2016

    If your software is registered then please see Find your serial number quickly for information to locate your serial number at http://www.adobe.com/.  If the serial number was never registered then you will need to locate the original documentation provided which contained the serial number. 

    If you received a redemption code then it is likely your serial number is registered.  In this case please contact our support team directly at Contact Customer Care with any alternate e-mail addresses or phone numbers that may have been utilized to register the software.

      V
      Vieri84Author
      Participant
      April 5, 2016

      Thanks for the response.

      However, I have tried the above mentioned options but to no avail. My biggest issue is that I had bought this product through my film school. What I received was an invoice for the same from the school alongwith an original student edition box pack (with Installation CDs and product code). I did not receive any redemption code. Also, I had registered through my school ID (varungirish.chaphekar@student.aisfm.edu.in) which is now defunct. Surely, there has to be some way to retrieve my serial number from somewhere.


      Kindly help. Cheers 


      alisterblack
      Community Manager
      alisterblackCommunity ManagerCorrect answer
      Community Manager
      April 5, 2016

      Did you register your serial number with Adobe at the time?

      Is the number on the box (See below)

      Adobe Student and Teacher edition serial numbers, redemption codes, and product codes

      Failing that we would need a proof of purchase, an order number or something else that could help us locate the order.

      I have searched our database and there is no record of a registration under this email address.

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