need to buy creative cloud for DC install?

Question

Hi there,When I started to install Setup.exe, it showed failure to install on creative cloud. I therefore passed it and installed directly the "Adobe Acrobat DC DE 64-bit.msi". However the Installation alsways stopped after few seconds. I don't know if I need to buy the license for creative cloud that's why I faild at the first moment. But didn't make sense to me to pay twice for one product. Thus I wonder if my purchase ways complicated the license recognization. I download the "Trial Version first with my Adobe-ID" and I cleaned it by adobecleaner. I purchased the one year license via my Company not my Adobe-ID. In our Company Website I download the Setup.exe and DC-64-bit.msi to my Win10 Computer.I really need your help because I have no idea what's going on now.Thank you so muchBest Joanne Chang

alisterblack · Accepted Answer

Hi,There are several options when purchasing Acrobat DC. In this case I will assume this is a subscription for a single license.The following document contains information regarding how to install this option.Download and install Acrobat DC subscription If you still encounter an error please note any error messages.

Atul_Saini · Answer

Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS​

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