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valeriea3753189620968217
Participant
July 17, 2024
Answered

Need to move Acrobat Pro Adobe ID to Federated ID account

  • July 17, 2024
  • 1 reply
  • 520 views

I have a user that needs Acrobat Pro to sign documents. It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license. How do I update the Acrobat Pro?

 

I do not see Acrobat Pro as a product that I can assign in the Admin Console.  She is able to log into Adobe Analytics using the Federated ID.  

 

 

This topic has been closed for replies.
Correct answer SuJoshi

Hi @valeriea375318961321840, If the user has purchased a separate license, it will remain under the Adobe ID profile only. However, if you manage the Acrobat license in a portal, ensure that you are assigning the same license under the Federated ID. I am unable to find any Acrobat license under your DX console where you have a marketing and Analytics license.  

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
July 17, 2024

Hi @valeriea375318961321840, If the user has purchased a separate license, it will remain under the Adobe ID profile only. However, if you manage the Acrobat license in a portal, ensure that you are assigning the same license under the Federated ID. I am unable to find any Acrobat license under your DX console where you have a marketing and Analytics license.  

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