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Participant
June 13, 2023
Question

Need to remove 4 unused Acrobat Team licenses

  • June 13, 2023
  • 4 replies
  • 681 views

This is extremely frustrating. I have searched everywhere to find an option to remove 4 licenses of Adobe pro that are not being used and i cannot find the location to remove the licenses. I have called numerous numbers listed everywhere and even called the Mexico number since i am bilingual and cannot get ahold of anyone. I have tried to use the chat box but it keeps crashing asking me to refresh or reload the page. How difficult is it to add an option to remove unused licenses. We have a total of 17 and only using 13. 

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4 replies

kglad
Community Expert
Community Expert
June 14, 2023

 assuming you are an administrator of a teams or enterprise subscription:

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from account, payment & plan>

John T Smith
Community Expert
Community Expert
June 13, 2023

These are the only links I have

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442

JR Boulay
Community Expert
Community Expert
June 13, 2023

MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Legend
June 13, 2023

What sort of licenses are they? Team, Enterprise, student, or normal per-user licenses?