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netdocuments save error

Forum|Forum|5 hours ago
May 11, 2026
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After combining files and trying to save to netdocuments the users get an error message with a crash report. Attached is some of the crash report.

!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Acrobat" applicationVersion="26.001.21462" build="0" source="Windows-Client" crashType="n/a">

<time year="2026" month="4" day="23" hour="17" minute="42" second="57" timeoffset="-360" timezone="Central Daylight Time" crsessionduration="70"/>

<user guid="e0eade2b-d13c-4b34-8282-96827e524de1"/>

<system platform="Windows 11 Pro" osversion="11.0" osbuild="26200" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16040" machine="13th Gen Intel(R) Core(TM) i7-1365U" model="Intel64 Family 6 Model 186 Stepping 3" cpuCount="12" cpuType="8664" cpuFreq="2688 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20250912000000.000000-000" driverVersion="32.0.101.7076" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_A721&SUBSYS_230E17AA&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000001E20DC641D7">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000001E20DC641D7" symbolname="PlugInMain"/>

<stackStatement index="1" address="0x000001E20DC59823" symbolname="PlugInMain"/>

<stackStatement index="2" address="0x000001E20DC475BB" symbolname="PlugInMain"/>

<stackStatement index="3" address="0x000001E20D5477CA" symbolname="PlugInMain"/>

<stackStatement index="4" address="0x000001E20D543E39" symbolname="PlugInMain"/>

<stackStatement index="5" address="0x000001E20D4D8AF7" symbolname="PlugInMain"/>

<stackStatement index="6" address="0x00000000589F1D04" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="7" address="0x000000005958FB96" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="8" address="0x0000000058A47D20" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="9" address="0x0000000058A46AE9" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="10" address="0x00000000567DDEEE" symbolname="PlugInMain"/>

<stackStatement index="11" address="0x0000000058F0FDA5" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="12" address="0x000000005C53800C" symbolname="doNothingProgressGetCurrValue"/>

<stackStatement index="13" address="0x0000000058A414ED" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="14" address="0x0000000058B0E98E" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="15" address="0x0000000058B1CB18" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="16" address="0x0000000058C94D51" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="17" address="0x0000000058B82B29" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="18" address="0x0000000058B864A8" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="19" address="0x00000000594B98E7" symbolname="AIDE::PixelPartInfo::PixelPartInfo"/>

<stackStatement index="20" address="0x00000000576FA1A0" symbolname="DllCanUnloadNow"/>

<stackStatement index="21" address="0x00000000576F9478" symbolname="DllCanUnloadNow"/>

<stackStatement index="22" address="0x0000000057C5AAFD" symbolname="AX_PDXlateToHostEx"/>