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Participating Frequently
March 12, 2023
Answered

New account, new license - all libraries are gone

  • March 12, 2023
  • 2 replies
  • 536 views

Hello,
I have the following problem. After the person in charge in our non-profit association now obtains the licenses for the Adobe programs from another provider without having addressed this with me beforehand, I can now, after the license change, no longer access the libraries I created in the apps. They are gone.

 

The libraries are only stored locally on my computer, so not in the cloud. So I should actually be able to access them as well. But for some incomprehensible reason, Adobe is once again making that impossible, and I wonder why Adobe has to get on users' nerves like this.

 

So how can I use the libraries I created with the new license? I don't want to have to recreate everything.

 

Mac Studio

Ventura

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @SchmidtH this page may help migrating assets across different accounts:

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

2 replies

kglad
Community Expert
Community Expert
March 12, 2023

i edited it for you (using your clear request).

 

why can't you open the locally stored files?

 

 

<moved from cc desktop>

SchmidtHAuthor
Participating Frequently
March 13, 2023

Thanks for the edit. I have no idea why I can not open the local libraries. They don't show up automatically in the programs. When I choose "import", I see several files in user > library > application support > adobe > Creative Cloud Libraries.
But I can't import or open them. Maybe that is also the wrong location. Adobe should explain where to find the libraries and how to import them.

kglad
Community Expert
Community Expert
March 13, 2023

go to your cc web files and download the needed files to your local computer.

SchmidtHAuthor
Participating Frequently
March 12, 2023

Damn, how to edit a post?

Of course, the headline should read: New account, new license - all libraries are gone