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Eric32232677a95j
Participant
September 12, 2023
Answered

New account, new license one time pin notification email not coming through

  • September 12, 2023
  • 2 replies
  • 276 views

New account, new license, one time pin notification email not coming through when a user needs to register / log in to the account. Does anyone know how to solve this issue?

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    September 12, 2023

    Hi @Eric32232677a95j if you've already checked the spam filters and confirmed their email address associated with the account, your best option is to contact Adobe Support via the Support tab in the Admin console.

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    Eric32232677a95jAuthor
    Participant
    September 12, 2023

    Thanks man, soon as i clicked send i thought abount the exact same and then checked the anti-spam policy. Foun that the emails where being quarantined. I have now whitelisted the adobe.com domain in our tenant and that solved the issue. Thank you!

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      iCharles
      Legend
      September 12, 2023

      Hi @Eric32232677a95j ,

       

      Sorry for the trouble caused. Have you tried the steps mentioned in this document?

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