New CC App updates not coming through

Question

Hello,I work at a newspaper, and the October 2017 updates haven't appeared in one of my colleague's Creative Cloud app. She still has InDesign, Photoshop and Illustrator CC 2017 installed, and they are all marked as up to date in her list of apps. When I "Check for App Updates," it doesn't find anything. We've tried uninstalling and re-installing all the software and the Creative Cloud app itself and nothing has worked so far. Any help would be appreciated. Thank you all.Tim

Atul_Saini · Answer

Hi Tseeman3201,As you have mentioned you were unable to install the lasted version of Creative Cloud (CC 2018). Only CC 2017 versions are available and they all are up to date. Even after reinstalling the applications, CC 2018 version doesn't appear. I would like to know which OS version you are using? If you are using windows machine, I would request you to check the compatibility mode: - How to Use Windows Application Compatibility Mode​ and check if that works. You may also try to create a new admin user account and check if you see the the latest versions available there? Please update the discussion after trying these steps, so that we may assist you further if needed.Thanks,Atul_Saini

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