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D
defaultb8fuvan73xmz
Participant
July 29, 2021
Question

new customer accountmanager?

  • July 29, 2021
  • 3 replies
  • 258 views

our (former?) customer accountmanager cannot be reached anymore.

we need to refrech a licence via an accountmanager.

How to solve this?

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
July 29, 2021

Do you mean you have been given the responsibility of taking over as account manager in your company? What kind of license plan is it?

D
defaultb8fuvan73xmzAuthor
Participant
July 29, 2021

No, the customer accountmanager from adobe cannot be reached anymore. Neither email nor phone seem to be in use anymore.

All messages say that I have to contact the accountmanager to receive an offer first...  but Since there is no accountmanager anymore... no offer, no renewal of the license (acrobat pro DC) 

We never received a message that he was replaced by a new contact...

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2021

What kind of license plan is it?

Is it a teams, enterprise or individual plan?

 

Who is your contract owner? Is that you? Did you try to log into the admin console to contact Adobe support: https://adminconsole.adobe.com/?

 

ABAMBO | Hard- and Software Engineer | Photographer
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