Skip to main content
R
raymond_1007
Participant
June 6, 2025
Answered

NEW program won't work with EXISTING programs

  • June 6, 2025
  • 1 reply
  • 165 views

I work for a large organisation. All staff have compueters with Adobe Pro - and it is allocated to us under our direct email addresses.

As I am the only person to do graphic design - we purchased Illustrator - but under our generic office email for Invoicing purposes.

Now - because it is loaded on my computer - the programs are not working together. It shuts down. Asks for switiching profiles every time. Its crazy.

How do I getthe two to talk to eachother?

Correct answer Anshul_Nautiyal

Hi @raymond_1007,

 

Thanks for reaching out, and I completely understand how frustrating it can be to constantly switch profiles just to use the tools you need for work. As checked, you currently have an active enterprise plan and an individual plan linked to the Adobe ID you used for this query. Your Acrobat license is assigned to your business account, while Illustrator is linked to your personal account.

Because these plans are under different profiles, you’re required to switch profiles each time you want to access either application, and unfortunately, they can’t be used simultaneously for this reason.

Since both subscriptions are meant for your work, one possible solution is to cancel your individual Illustrator plan and ask your organization or admin to purchase an Illustrator license under the same enterprise contract. Once that’s done and the license is assigned to your business account, you’ll be able to use both Acrobat and Illustrator seamlessly—without the need to switch profiles.

I hope this helps, and please don’t hesitate to reach out if you need any assistance with the process.

Regards,
^AN

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2025

are you the admin of an enterprise subscription?

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
June 6, 2025

Hi @raymond_1007,

 

Thanks for reaching out, and I completely understand how frustrating it can be to constantly switch profiles just to use the tools you need for work. As checked, you currently have an active enterprise plan and an individual plan linked to the Adobe ID you used for this query. Your Acrobat license is assigned to your business account, while Illustrator is linked to your personal account.

Because these plans are under different profiles, you’re required to switch profiles each time you want to access either application, and unfortunately, they can’t be used simultaneously for this reason.

Since both subscriptions are meant for your work, one possible solution is to cancel your individual Illustrator plan and ask your organization or admin to purchase an Illustrator license under the same enterprise contract. Once that’s done and the license is assigned to your business account, you’ll be able to use both Acrobat and Illustrator seamlessly—without the need to switch profiles.

I hope this helps, and please don’t hesitate to reach out if you need any assistance with the process.

Regards,
^AN

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices