New User, New License - no access

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All,
I bought a license, added a user to that license and had the system sent out an invite. When the user tries to access - she's getting a message to buy a license. HELP, PLEASE!

Troubleshooting

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Bani VermaCorrect answer

Legend

Hi there,

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3MojKLr.

Let us know if this helps.

^BS

Bani VermaCorrect answer

Legend

Hi there,

Please try the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/3MojKLr.

Let us know if this helps.

^BS

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