New Users do not receive Welcome email

Question

When adding a new user with license assignment (Acrobat DC Pro) a welcome email is not sent. There are no blocks on emails (I'm an administrator) and there are no logs from Adobe emails. I've even tested with personal emails (@gmail, @outlook, etc) and even these don't receive the email.

I've been facing this problem for at least 3 weeks now and phone support has not helped at all.

Thank you all for your help.

Abambo · Answer

and phone support has not helped at all.

By @Suporte5DFB

Did you use the phone support as indicated with the admin console? https://adminconsole.adobe.com/support

I strongly recommend chat, as you get a transcript.

Those users do not have an Adobe ID yet? It's some time ago that I invited new users to Adobe with my company's Teams account.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.