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tomm2k3
tomm2k3
Participant
May 18, 2022
Answered

No additional license ordered

  • May 18, 2022
  • 1 reply
  • 226 views

Hello, let me know, the subscription from the invoice was not ordered by us. We have 9 active subscriptions, but we got an invoice for another one. The subscription amount also does not match our current ones. We received a notification about the extension of this subscription to a different address than it was added. Besides, we did not receive any information that anything additional would be included. How can this be explained? Is there an e-mail address to Adobe where we can describe our problem?

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @tomm2k3,

Please contact support to rectify this issue as only they have access to account information
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
May 18, 2022

Hi @tomm2k3,

Please contact support to rectify this issue as only they have access to account information
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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