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Isabella5FCD
Participant
January 25, 2021
Answered

No Admin Password Prompt Even Though I'm the Admin

  • January 25, 2021
  • 1 reply
  • 1648 views

I've been trying to update my apps and download AfterEffects, but when I click "install," a message pops up saying to "check for an OS prompt and follow the instructions. We will need your system administrator password to continue." I am the owner of my computer, and I have checked that I am admin in my computer system preferences, but no OS prompt appears. If anyone can help, please let me know! 

    Correct answer kglad

    mac or pc?

     

    did you install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs?

     

    p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 25, 2021

    mac or pc?

     

    did you install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs?

     

    p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page. 

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