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Amandaarnett
Participant
April 1, 2026
Question

No administrator or org but not in control of my own account?

  • April 1, 2026
  • 2 replies
  • 54 views

This is a bit complicated so bear with me. 

I work for a very large organisation, when I first started, I was given an adobe account (Enterprise I think) and licence for Location A. Since then, I have worked across multiple locations and never had an issue with my account. But recently Location A cleared all their old users, including me (fair!). I contacted them and they’ve confirmed I’m not one of their users anymore. I no longer have access to any licence or subscription. They can’t help me. 

I’ve been looking at what my options are and I’m stuck. I can’t remove myself from an organisation because I am not linked to one. I cannot change my email or delete my account (no idea why, the options just aren’t there). I have no plans, licences, or subscriptions - if I try to sign up for one, I get “Contact your admin for access”. The only things I seem to be able to change is my public profile details. The Account Name isn’t even my name - it's my old location. I am not the administrator of my account, but I also can’t see anything that tells me who is the administrator - I’ve contacted my previous workplaces and they all say I’m not on their user lists. Customer service was useless and kept telling me to contact my admin but couldn’t tell me who the admin is. 

My current location doesn’t use Adobe Enterprise or give out licences, so they have no idea how to fix this for me. 

At this point, I just want to unlink my email address and create a new account where I am my own admin so I can get myself a licence. But I don’t seem to be able to do that. 

The only solution I can come up with is to abandon the account and create a new account with a personal email - I’d rather not do this, I’d much prefer to continue using my work email address as it would be a work account 

I figured I’d try the community in a last-ditch effort. Any ideas?

    2 replies

    Community Manager
    April 1, 2026

    Hi ​@Amandaarnett 

    Thanks for reaching out.

    Upon checking, I can see that an enterprise contract is still associated with the Adobe ID you used to post this query. Based on your description, it appears you are trying to purchase a new license but are encountering the “Contact your admin for access” message.

    To verify your current subscription details, please log in to https://account.adobe.com/plans
     and make sure to select the Work/School account option when prompted. This will allow you to view any active enterprise association and identify the organization linked to your account.

    Since you are looking to purchase a new plan independently, please click on to the Personal profile while login and attempt the purchase from there. Let us know if you continue to face the same issue.

    Awaiting your response.

    Regards,

    ^AN

    kglad
    Community Expert
    Community Expert
    April 1, 2026

    see if there’s an admin listed for your account.

     

    https://helpx.adobe.com/enterprise/kb/contact-administrator.html

     

    if that’s no help you can always use a different email and start an individual subscription with it.

    Amandaarnett
    Participant
    April 1, 2026

    Yeah, I think that’s what I am going to have to do - its just frustrating that I won’t be able to use my work email for a work account - and I cannot get another work email, its very specific because of the org 


     

     

    kglad
    Community Expert
    Community Expert
    April 1, 2026

    does the organization have an adobe account?