No "Identity" Menu in Admin Console

Hi ​@alex_rbtv,

Thank you for the additional context, and we understand the confusion here. Setting up SSO is a significant piece of work to plan, and we want to make sure the right path is clear to you before you invest more time into it.

To restate what you're seeing: you were following our SSO setup guide, found that the Identity option is missing from your Settings menu in the Admin Console, and our support chat told you this is because you're on a Teams account, while the helpx page they referred you to is marked "Applies to enterprise & teams." So it's reasonable to ask whether the feature is actually available on Teams or not.

Let us clarify the distinction between the two pages:

• The page support shared with you, https://helpx.adobe.com/enterprise/using/identity.html, is the Identity types overview. It explains the three identity types Adobe supports (Adobe ID, Enterprise ID, and Federated ID) at a conceptual level, which is why it's marked "Applies to enterprise & teams." It's general reading, not the setup guide.
• The page that actually covers setting up identity, https://helpx.adobe.com/enterprise/using/set-up-identity.html, is marked "Applies to enterprise." This is the page that explains how to configure directories, domains, and SSO via Azure, Google, or SAML, and these capabilities are available on Creative Cloud for enterprise (ETLA) plans only.

So the guidance you received from our support chat is accurate: with a Creative Cloud for teams subscription, the Settings > Identity menu and the ability to set up Federated ID / SSO are not part of the plan. Teams accounts authenticate users via Adobe ID, and Federated ID / SSO setup is not available.

If SSO is a requirement for your organization, this would need a migration to a Creative Cloud for enterprise plan. If you'd like to explore that, please let us know and we'll point you to the right next step.

On your separate question about the community profile, community.adobe.com is a separate platform and only works with the email address you used to sign up to it. This is independent from your Admin Console access and does not affect your ability to manage your team there.

Please let us know if you have any further questions.

Thanks,

^BS