Due to log in problems to my adobe cloud creative suite (Mac) I have changed my password but now I cannot access Photoshop or my other apps because it says I do not have a license for them. I do. Need to fix pronto as I have a deadline today.
Hi @daveg78932802,
Thanks for reaching out.
As checked, you have an active Teams license associated with the Adobe ID used to post this query. Based on your message, it appears that after changing your password, you’re encountering sign-in issues on your Mac. Please confirm if this is the issue you need assistance with.
In the meantime, I recommend following the steps below:
Fully sign out of the Creative Cloud desktop app:
Open the Creative Cloud desktop app.
Click your profile icon (top right) and choose “Sign Out.”
Quit the Creative Cloud app completely.
Sign in again:
Restart the Creative Cloud desktop app.
Sign in using your updated Adobe ID and password (the one you recently changed).
If the issue persists, try the steps mentioned in the following document:
https://adobe.ly/4mrhseo
If that doesn’t help, refer to the following guide for additional troubleshooting:
https://adobe.ly/4mvW7Az
Reset the hosts file
Follow the instructions in this guide to reset your hosts file:
https://adobe.ly/45poBou
Let us know how it goes or if the issue persists—we’re here to help.
Regards,
^AN
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